Information Technology (IT) Officer, Local Position, Dili, Timor-Leste

ABOUT MENZIES:As one of Australia’s leading medical research institutes dedicated to improving the health and wellbeing of Aboriginal and Torres Strait Islander Peoples, and a leader in global and tropical research into life-threatening illnesses, Menzies School of Health Research continues to translate its research into effective partnerships and programs in communities across Australia and the Asia-Pacific region. SUMMARY OF THE POSITION:The Information Technology (IT) Officer will support the Digital Health Technical Coordinator to ensure the smooth running of computer systems for Menzies Timor-Leste Office and projects. The position provides support across a range of IT needs related to laboratory equipment, computers and networking including the Laboratory Information Management System (LIMS). The position will have functions in the Menzies Office, in the National Health Laboratory (NHL), and referral hospitals in the municipalities. PRIMARY RESPONSIBILITIES:The following key responsibilities are not exhaustive and may include others as directed by supervisor, project leads and country manager.Install and configure computer hardware operating systems and applicationsMonitor and maintain computer systems and networksLiaise with Menzies staff and clients to set up systems or resolve issues within the officeTroubleshoot system and networking issues, diagnosing and solving hardware or software faults, and responding, within agreed time limits, to calloutsReplace parts, as requiredSupport procedural documentation and relevant reportsFollow diagrams and written instructions to repair a fault or set up a systemSupport the rollout of new applicationsWork continuously on a task until completion (or referral to third parties, if appropriate), Prioritise to effectively manage multiple open tickets through triaging Rapidly establish a good working relationship with customers and other professionals, such as software developersTest and evaluate new technology leverage existing IT experience and knowledge Conduct electrical safety checks on computer equipment.Any other tasks as reasonably required by the supervisor, project leads, or country manager SELECTION CRITERIA:1. Qualifications: Tertiary qualification in a field relevant to the role, either information technology or laboratory science2. Essential Criteria: Experience working in information technology and its application in remote settingsProven ability to manage information technology needs across a range of devices and software platforms (identifying issues, troubleshooting)Proficiency in English and TetumStrong communication skills with excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solutionFlexibility and ability to work well in a teamGood time management skills, and ability to prioritise with ability to work efficiently while maintaining accuracy and qualityWillingness to learn, continuously improve and respond constructively to feedback and supervisionAbility to manage sensitive issues and maintain confidentialityAbility to work and act under pressure and with discretion in a politically sensitive environmentInitiative, good judgement and strong problem-solving skillsUnderstanding of and commitment to Menzies values, the principles of Equal Opportunity and contributing to a safe and inclusive workplaceWillingness to travel to municipalities3. Desirable Criteria:Previous working experience with the Governmental InstitutionsExperience working in a diagnostic laboratory COVID-19 Safety Requirements:Menzies encourages all staff to be fully vaccinated in accordance with the latest guidance and recommendations for COVID-19 vaccination as issued by the Australian Technical Advisory Group on Immunisation (ATAGI).Menzies requires all staff to implement, as directed, risk control strategies that provide them with protection from COVID-19 in the workplace such as good hygiene practices, mask wearing, physical distancing and any other reasonable direction.  STATEMENT OF DUTIES: Information Technology (IT) OfficerThe IT Officer role is part of the Menzies Support Team to ensure the ongoing operations of the office and related projects. Specific responsibilities for the project(s) will include:Identify the needs of and provide technical advice and solutions for general office IT in the Menzies Timor-Leste Office this includes liaising with Senior Management and Project Coordinators.Conduct setup and monitoring of audio-visual equipment for high-level meetings, including coordinating with external venues that will contribute to the smooth running of Menzies events.Setup of user accounts and profiles, and address password and other issues for systems including LIMS, Menzies IT systems, and other platforms supported by the Menzies Program.Specifically support the ongoing implementation and development of LIMS.In collaboration with the Digital Health team build relationships with key stakeholders across the digital health platform in Timor-Leste, as well as staff across relevant institutions including NHL, National Institute of Public Health, Timor-Leste (INSPTL), Hospital National Guido Valadares (HNGV), and non-government partners.Contribute to reports, as required supported by Digital Health team and program leads. How to apply:To apply for this position, please refer to http://careers.menzies.edu.au/ and select / click on the Information Technology (IT) Officer, Local Position, Dili, Timor-Leste role. Please click on the ‘Apply’ button to submit your application. Applicants are required to provide the following support documents:Updated Resume/CV with three referencesCover LetterA statement addressing the selection criteriaCopy of Electoral/BI cardCopy of Good behavior certificate (kelakuan baik)Any other relevant supporting documentation. Only shortlisted candidates will be contacted for the interview. Closing date:  16th August 2024 If you have any questions regarding the role, please contact:Antonio FernandesHR OfficerEmail: antonio.fernandes@menzies.edu.au Menzies Timor-Leste is an equal opportunity employer committed to a diverse workplace and gender equality. Women are strongly encouraged to apply. Government employees recommended to seek support from immediate supervisor/director.Position Description AUD Dili